Can I
get an emailaccount through VusaWeb?
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Yes. As part of your package we supply you
with 10 E-mail addresses so that you can correspond
professionally with your customers, prospects
and suppliers.
If needed, you can purchase extra Email
addresses to suit your needs. Each additional
Email address is $2.95/month (4 MB web disk space).
I live
outside North America. Can I
still use this service?
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Absolutely! Because our system is web-based,
it doesn't matter if you're from New York or New
Delhi, Toronto or Tokyo, London or Los Angeles.
The time it takes you to set up your web site
and manage it from wherever you are in the world
is completely the same.
All VusaWeb features are available worldwide as long as you have an Internet connection.
Can I
add web tools like a site search,
newsletter sign-up, survey or
product feature area to my
web site?
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Yes, yes, yes and yes. With VusaWeb these are considered standard features that are available to all customers. There are also other tools available to help you market your web site and drive visitor interest.
Do I
need to know HTML or any other programming language to use VusaWeb?
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We've done all the work for you! Our system
is developed specifically for non-technical people
so you never have to worry about deciphering code
or fumbling with development tools.
If I
do know HTML or basic design and
would like to customize my web
site the wayI like it, can VusaWeb accommodate me?
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Yes. We have made certain tools available
for the advanced users that may want to further
customize their web sites beyond the standard.
For example, customers can change their headers
or insert custom made graphics.
Furthermore, there is also an HTML editor that
allows to enter in your own code. This feature
is recommended for advanced users only.
Can I
upload PDFs, MP3s, images, spreadsheets and word documents to my VusaWeb web site?
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Yes. Once you’re an VusaWeb customer we walk you through this extremely simple process. Of course, you can edit/add/delete items at will – anytime and from anywhere.
You can upload the following file formats:
- PDF
- DOC
- TXT
- JPG
- GIF
- PPT
- XLS
- RTF
- MP3
- WAV
- MPEG
How important
is graphical
design?
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Extremely. We live in a world where first
impressions are very important. The bottom line
is that you need to inspire confidence, engage
your viewer and give them a sense of your competence.
Would you feel comfortable putting through a
credit card transaction on a web site that looks
like it's run out of someone's basement? It's
a proven fact that most people don't.
With our award-winning design team, VusaWeb knows exactly what it takes to design your professional online presence so that you always look great (one less thing to worry about!). The best part about it is that our great design is included so you pay nothing more for a tremendous online presence.
Can I
use the pages I create on VusaWeb on a different web site?
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No. While the content and any other items you upload are yours, the web site and design will not run on any other server or host provider.The VusaWeb system is proprietary to VusaWeb CORP.
Can I
change my web
site once I've built it?
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At any time you can upgrade your design
with a simple click of a button. This will be
especially useful considering a web site's life
is usually 2 to 3 years.
Instead of beginning the process all over again,
you simply select a new design (we're constantly
adding new ones) that suits you and away you go.The
process is quick, easy and painless.
What
will a web sitecost
me?
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$39.00 per month with a one-time $39.00 set-up
fee. This covers the cost of your domain name
and basic custom design by of our senior designers.
Is any
software required?
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No. We've intentionally made our
entire system web-based for a number of reasons:
> It's easy for you to manage
and access from anywhere in the world
> No software downloads or
files which means you don't have to purchase upgrades
or licenses
> Faster implementation because
there is no configuration or installation required
on your end
> No hidden costs ensuring
you a predictable ongoing price structure you
can budget for
> No integration with current
system or software
> No IT professionals are
required to monitor or troubleshoot for you
What
are the system requirements for using VusaWeb?
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> An Email account from any provider chosen by you (once you become an VusaWeb customer you’ll have your own professional Email addresses)
> A PC computer running Windows
95/98/NT/2000/XP or Macintosh
operating system 7.0 or newer
> Microsoft Internet Explorer
version 4.0 and up or Netscape Navigator
version 6.0 and up
> A modem or other Internet
connection capable of speeds of 28.8kbps
(low-bandwidth) or greater
How do I build an VusaWeb website?
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Step-by-step. VusaWeb has developed an easy-to-use system that walks you through the entire process from start to finish. VusaWeb is specifically tailored for non-technical people so all you have to do is follow the easy steps we’ve laid out for you. More than anything else, we realize that if it's
not easy for you, it's not useful. So don't worry
about being technical.
Everything is web-based, so as long as you have
an Internet connection, you're in business - no
software to buy, upgrade or install.
How long
will it takeme
to build a website?
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This is completely up to you. On their own, many
of our customers have a fully functional web presence
together and online within 5 hours; others have
been them over the course of a few weeks or even
months. While some of our customers make updates
to their web sites on a daily basis, others do
so only seasonally. We recommend that you look
at your web site as an ongoing project that acts
as one of your most aggressive salespeople - 24/7/365.
Why should I choose VusaWeb?
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Please visit the Why
Choose Us.
If I
already have a web site and would like to maintain the same design, can I still use VusaWeb?
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Yes, you can get in contact us and VusaWeb’s senior design team will replicate your current design - and even add some upgraded
graphics if necessary - and then arrange
to have it plugged into our system. In terms of
cost, this is usually looked at on an individual
basis as the size and scope of web sites may vary.
We can be reached for a free estimate.
Do I
have to sign a contract with VusaWeb?
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No. But we do require that you agree to our Member Agreement before
signing up. In this way, there is a clear understanding
between both parties moving forward.
Can I cancel my VusaWeb web site at any time?
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Yes. Because you are not signed on to a lengthy contract of any kind, you are never obligated to remain an VusaWeb customer.
Are there
any additional
costs?
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No. Generally speaking there are no extra costs involved with the packages offered by VusaWeb.
Extra charges are only applied (voluntarily by
you, the customer) when you add features or additions
beyond what the original package allows for (for
example, extra disk space or Email addresses).
Extra Email addresses: $2.95
(with 4 MB disk space)
Disk Space: $3.65 per 5 MB
Are there
any hidden costs
I should worry about?
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Absolutely none! As a company founded on integrity,
we promise that there will be no surprises once
you've signed up.
What
are the costs involved
with setting up a merchant account?
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Click here to apply for a Merchant Account.
Click here to set up a PayPal Account.
VusaWeb offers you a Merchant Account
& Gateway so that you can accept
payment via the Internet. The fee structure
is as follows:
Fees
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Cdn (CAN$)
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US (USD$)
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Cdn
& US
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Set-up
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$39.00
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$39.00
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$39.00 CAN
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Monthly
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$39.00
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$39.00
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$39.00 CAN
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Transaction Fee
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$0.35
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$0.35
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$0.35 CAN
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Credit Card Fee
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3.75%
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3.75%
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3.75%
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MonthlyMinimum
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n/a |
$25
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$25 US
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* An extra cost may apply to Canadians who have not yet set up a US bank account (This can be facilitated through VusaWeb).
If you already have a Merchant Account and ONLY
need the Gateway (Internet Processing) then the
fees are as follows:
Fees
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Cdn (CAN$)
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US (USD$)
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Set-up
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$39.00
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$39.00
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Monthly
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$39.00
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$39.00
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Transaction Fee
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$0.35
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$0.15
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Credit Card Fee
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n/a
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n/a
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What
do your E-Commerce services include?
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Our E-Commerce service is standard with the $39.00
per month and includes the following:
> Online catalogue manager enabling you to
quickly and easily organize your products online
(500 product SKUs)
> eBay integration enabling you to post products
on your website directly to eBay auctions
> Image close-ups(so visitors can get a good
look at the product they will be purchasing and
then click on it for a larger view)
> An integrated secure shopping cart
> Choice between PayPal or Merchant Account
> Newsletter sign-up and send (stay top-of-mind
with your customers)
> Online visitor survey/polls
> Product search function
> Shipping settings
> Sales tax settings
What
credit cards can I process?
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What types of credit cards you are able to accept
depends on whether you set up through PayPal or
Merchant Account.
PayPal customers can accept:
> Mastercard
> Visa
> AMEX
> Discover
Merchant Account customers can accept:
> Mastercard
> Visa
What
currencies can I accept?
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There are really two options available:
PayPal Customers can choose between:
> U.S. Dollar
> Canadian Dollar
> Pound Sterling (UK
> Japanese Yen
Merchant Account Customers can choose
between:
> U.S. Dollar
> Canadian Dollar
If I
already have an Internet
merchant account, can I use it
with your service?
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Potentially, you can use our service but would still be required to set-up a Payment Gateway through VusaWeb in order to process payments over the Internet.
A great alternative (and more affordable) to
a Merchant Account is to register
a PayPal account.
How will
I receive orders
from my customers?
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In both cases (Merchant Account
or PayPal) you will receive an
auto-responder (to the Email address you specify)
immediately notifying you of the transaction.
It's this simple: you get the auto-responder
and fulfill the order based on the transaction.
Of course, it is your responsibility to
respond fulfill the order.
Can I
accept international orders online using my VusaWeb merchant account?
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Yes. Your customer will be billed based on the
currency he/she has decided to pay in (either
US Dollars, Canadian Dollars, Pound Sterling,
Euro or Japanese Yen).
The customer's credit card company will perform
the currency exchange so your customer will see
the amount in his/her countries currency.
Can I
use my own web address (or domain name) with my VusaWeb site, or do I have to use a web address that includes VusaWeb.com?
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Both options are available to you. And domain name registration is included in your set-up fee.
We strongly recommend your own domain name (for
example, www.mycompany.com) as
it looks much more professional and will be easier
to remember for your customers (as opposed to
mycompany.VusaWeb.com).You simply
have to have your domain name point to our servers
and we take care of the rest (we can help you
manage this).
If you don’t have a domain name however, you can still have a domain set up through us temporarily or as long as you need (for example, mycompany.VusaWeb.com).
If I already have a web site and would like to maintain the same design, can I still use VusaWeb?
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Yes. Depending on what’s required, VusaWeb’s expert design team can modify your web site or duplicate it to work with our system. Because there are so many variables to take into account we charge an hourly fee based on what is required.
In many cases, our award-winning design team
will actually upgrade your design and improve
its functionality in order to augment your
business' presentation. Before we actually begin
work, we provide you with a firm cost so you can
budget accordingly.
It is also possible to roll this additional cost
into easy-to-manage monthly payments (as opposed
to lump sum fee).
Can I connect/link my VusaWeb web site with another web site?
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Absolutely. This is simply called a 'hyperlink',
and you have full control over how many web sites
you link to.
How secure is my VusaWeb account?
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No one can access your account except for authorized VusaWeb personnel. Using the samesecurity measures as online banking, we provide the utmost in security.
Aside from encryption VusaWeb also has firewalls in place as well as redundancy servers.
What security does VusaWeb offer for its E-commerce package (BIZ)?
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VusaWeb automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of at least 128-bits (the highest level commercially available and used by all major banks).
In fact, VusaWeb's encryption "scrambles" your data into a completely illegible format it cannot be interpreted. Our systems allow for up to 1024-bit encryption.
Will
anyone else beable
to access my account details or
data?
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No. This information ispassword protected so only
you know your information. We advise our customers
not to share this information with others and
not to use generic passwords like '1234', your
last name or business name.
Will
my web site always
be available to my customers?
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Our customers' web sites are available 99.5%
of the time. Because we are constantly improving
our service we may temporarily interrupt service
for a few seconds while we add the latest upgrade.
Of course, we always perform this maintenance
during off-peak hours.
At VusaWeb we fully understand how important reliability is, so we've invested in the appropriate hardware and the best partners to ensure your success.
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